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Accessibility and Inclusion

A woman in a wheelchair smiles at another woman

The City of Waterloo is committed to offering people of all ages with a disability in our community the opportunity to pursue healthy, balanced lifestyles.

With advice and support of the Grand River accessibility advisory committee (GRAAC), and through facilitation and delivery of leisure programs, volunteer opportunities and barrier-free consultation in accordance with our accessibility plan, we offer support for participation in courses and community programs. Services are available for both Waterloo and Kitchener residents.

We also work hard to ensure we meet or exceed the Accessibility for Ontarians with Disabilities standards established by the Ontario government. Accessibility standards are the rules that businesses and organizations in Ontario will have to follow to identify, remove and prevent barriers to accessibility.

Ontario is developing standards in many important areas of life:  

  • Built environment (buildings and other structures)
  • Customer service
  • Employment
  • Information and communications
  • Public transportation

The Accessible Customer Service Standard is the first of the accessibility standards to become law in Ontario. These standards have been approved and are now incorporated into the Corporate Accessibility Policy to ensure that our goods and services are accessible to everyone.

This  brochure outlines some of the inclusion programs we offer people with disabilities