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Accessibility and Inclusion

A woman in a wheelchair smiles at another woman

The City of Waterloo is committed to offering people of all ages with a disability in our community the opportunity to pursue healthy, balanced lifestyles.

With advice and support of the Grand River Accessibility Advisory Committee (GRAAC), and through facilitation and delivery of leisure programs, volunteer opportunities and barrier-free consultation in accordance with our accessibility plan, we offer support for participation in courses and community programs. Services are available for both Waterloo and Kitchener residents.

We also work hard to ensure we meet or exceed the Accessibility for Ontarians with Disabilities standards established by the Ontario government. Accessibility standards are the rules that businesses and organizations in Ontario will have to follow to identify, remove and prevent barriers to accessibility.

Ontario has developed standards in many important areas of life:  

  • Built environment (design of public spaces)
  • Customer service
  • Employment
  • Information and communications
  • Public transportation

The corporate accessibility policy guides the actions of the Corporation in fulfilling the requirements of the Standards developed under the Accessibility for Ontarians with Disabilities Act, 2005.

This brochure outlines some of the inclusion programs we offer people with disabilities.