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Surveys and Feedback Forms

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Online surveys are one of the ways the City of Waterloo collects public feedback.

We encourage you to complete these short surveys to have your say on the programs, services and initiatives that impact you.

Current surveys

2015 to 2018 strategic plan

One of the building blocks of making a great city is good strategic planning. This is where, as a community, we pause and take a good look at where we are and where we want to be. Our past successes have been guided by clear, focused strategic plans for the future based on the values of service excellence, leadership, effective communications and public trust that aim to enhance the quality of life for our citizens.

Your participation in the city’s decision-making process is a significant factor in Waterloo’s success. Your ideas and input on local and city-wide issues and projects is integral and will continue to help to build this city.

As we begin the process of preparing a new strategic plan for 2015 to 2018, we look to you, our citizens, to help shape the Waterloo of the future. 

Please take ten minutes to tell us what you think about Waterloo’s future by completing an online survey.  And, stay tuned for more opportunities to share your input in the coming months.

For more information, or to view the city's current strategic plan, visit

Business licensing

Our comprehensive business licensing by-law took effect January 1, 2015. This by-law is designed to regulate various business types, which operate within the City of Waterloo, and is meant to improve consumer protection and public safety and reduce nuisance.

We are currently reviewing the business licensing program to ensure it is effectively meeting the business community’s needs.

Please visit our Open City Hall platform to share your input on how we can further develop the program.


Registered program evaluations

Please complete an online survey on any programs you or your children participate in to help us improve our program development and delivery. We update evaluations as needed to meet seasonal programming needs.