Free transportation to vaccine clinics for Waterloo seniors and adults with disabilities

Posted On Thursday March 25, 2021

Starting Monday, March 29th, 2021, the City of Waterloo Home Support Services team will offer free transportation to vaccination clinics for older adults (65+), and adults with a disability. The city is offering this service as part of our commitment to our public health system and local vaccination rollout. Vaccines can help protect you from COVID-19, and are an important tool to help stop the spread of the virus in our community.

Individuals who live in the city of Waterloo and have a scheduled vaccination appointment can contact a Care Facilitator in Home Support Services at 519-579-6930 to complete a short intake questionnaire and arrange for transportation. Transportation is available Monday to Friday, 8:30 4:30 p.m., and must be booked in advance. Same-day transportation is not available. Available drivers and vehicles may be limited, passengers are encouraged to call to schedule transportation as soon as they have confirmed their vaccine appointment.

Vehicles are not wheelchair accessible, however they can safely accommodate walking devices such as walkers and canes. Passengers should be able to get into and out of the vehicle independently to promote safe physical distancing whenever possible. All passengers will undergo active COVID-19 screening prior to their pick up, and are requested to wear a face covering for the duration of the trip.

The City of Waterloo Home Support Services team offers a variety of supports, helping older adults and adults with unique needs live independently in the community. For more information on our home support services, visit:




Media contact
Cari Van Niekerk
Manager, Corporate Communications