Waterloo City Hall reopening on Monday as part of gradual reopening plan

Posted On Thursday June 11, 2020

In alignment with Phase 2 of Ontario's Framework for Re-opening the Province and the June 8 provincial announcement permitting the opening of additional City amenities and facilities, the City of Waterloo and other local municipalities will gradually reopen some facilities in the days and weeks ahead. City Hall and the Service Centre will reopen to the public on Monday, June 15 with physical distancing guidelines in place. 

As the province lifts restrictions, the reopening of amenities and facilities across the city will be gradual and phased. City staff have begun the work to prepare for the phased reopening of permitted facilities.  It is important to note, however, that given the complexity of some re-openings, the need to initiate certain maintenance activities and inspections, staffing limitations due to the large number of employees on unpaid designated emergency leave, financial constraints and the need for heightened safety protocols, it is not possible to reopen all facilities at once. 

As amenities gradually reopen in the coming weeks, residents will experience significant changes in service levels at facilities and to how they operate. Residents should expect new safety measures which will include: reduced capacity at facilities including pools and splash pads to ensure physical distancing, time limits on how long they can use a facility in order to allow access for as many as possible, in some cases the need for appointments, traffic flow signage and physical distancing requirements. 

“The city is taking a thoughtful and deliberate approach to reopening its facilities and amenities,” said Mayor Dave Jaworsky. “While I thank all residents for doing their part to flatten the curve, the pandemic is not over and we must remain diligent and careful.”

In the next few weeks, the following city facilities and amenities are set to reopen. 

City Hall and Service Centre

City Hall (100 Regina St. S.) and the Service Centre (265 Lexington Court) were closed in March to help stop the spread of COVID-19, but as the city and province gradually moves to recovery phase, both buildings will reopen to the community. People are asked to only visit one of these administrative buildings if necessary – most city business can be completed online at waterloo.ca

People who need to visit are strongly encouraged to make an appointment to reduce wait time, as physical distancing guides will be in place. An appointment is not necessary for anyone wishing to come to city hall to pay a bill, but we do encourage people to pay it online through their bank. People can also setup up a preauthorized payment plan through the city’s website.

Appointments can be made by calling: 519-886-1550. 

People attending the Service Centre will be required to use the intercom system to notify city staff that they have arrived. At City Hall, people will be asked to line-up and the number of people permitted to enter will be controlled. Anyone who is feeling unwell, has a temperature, left Canada over the last 14 days or exposed to a person who has tested positive for COVID-19 are asked to not come to a city building.


Recreation centres and sports fields

As per the province’s announcement that outdoor sports fields could be reopened for team practices, the city will reopen fields in early July. City staff have also begun the recovery planning required for the reopening of other city amenities including indoor pools and community centres, but given the complexity of these operations and the prioritization required, they will take more time to reopen. City recreation facilities will reopen in early July with limited programming and will also follow physical distancing protocols. More details will be shared as plans are finalized.   


To stay up-to-date on what’s open and closed, and city services visit www.waterloo.ca/COVID19.






For more information, please contact:

Tony Iavarone
Director, Corporate Communications
City of Waterloo