City services impacted by provincial lockdown

Posted On Monday December 21, 2020

The province’s announcement today that Ontario is moving to a province-wide lockdown will have an impact on programs and services provided by the City of Waterloo. These changes are effective as of December 26. 

Essential services, such as, but not limited to, winter control/snow clearance, watermains, municipal enforcement services, building inspections, cemetery services and planning approvals will continue. 

Services that will continue:

  • Issuing burial permits
  • Accepting Freedom of Information requests
  • Construction projects
  • Accepting appeals related to property standards, business & rental licensing, hearings are electronic only
  • Issuing marriage licences (subject to change depending on provincial instruction)
  • Hosting electronic council meetings
  • All building inspections will continue and permit applications will be able to be submitted/issued via email or where permitted through the online portal. Fees can be paid by cheque via the city hall drop-box
  • Planning applications will be accepted and advanced electronically with staff working remotely. All planning meetings will be held virtually.
    • Mail services are provided by the corporation (e.g., ability to drop-off submission documents and financial securities to the drop-box)
    • Funeral / graveside services continue with maximum capacity of 10
    • Online payments to the city can still be made through online or telephone banking, through the mail, residents can sign up for pre-authorized payments or payments can be placed in a secure drop-box at city hall (located at William Street entrance)
  • Cremation services continue
  • Cemetery at-need sales and inquiries are by appointment only


Items suspended:

  • Marriage ceremonies
  • Commissioning documents
  • In-person elected officials office closed


Recreation programs and facilities

  • City of Waterloo recreation facilities are closed and all rentals and programs within these facilities are cancelled pending continued monitoring of provincial regulations. The planned Winter Break Day Camps are also cancelled.
  • Virtual programs will continue to run.
  • We will continue to monitor the direction from the province and adjust accordingly should it be required.
  • Credits and/or refunds will be available for rental customers and recreation program participants.
  • The Adult Recreation Centre will be open as a warming centre.


Refund process during COVID-19

1. Customers who paid by credit card will automatically have a refund issued back to that credit card. A receipt will be emailed to each customer starting today.

2. Customers who paid by cash, cheque or debit will have a credit applied to their account. A receipt will be emailed to each customer. Those paying with fee assistance will have their accounts credited accordingly.

3. If you would rather a cheque than a credit on your account, please contact Note: cheques will only be issued for amounts of $25.00 or greater and will take 10-20 days to be sent.

New registration and rental bookings

  • Registration for winter programs and requests for a new booking (ice, fieldhouse, gym, etc.) have been put on hold until further notice.

FitPass holders

  • Current FitPasses (e.g., swim, pickleball) will be once again extended for the length of the closure. 

Businesses located within a recreation facility

  • Waterloo Sports Medicine at RIM Park will be remain open. Controlled access to RIM Park Manulife Sportsplex will remain in place.

We thank you for your patience and encourage you to stay up to date on city services affected by COVID-19 by following us on TwitterFacebook, our website, and ActiveWaterloo.


Waterloo Public Library
The Waterloo Public Library will offer limited services in accordance with the province-wide shutdown restrictions, which take effect beginning December 26:

What will be available:

  • Contactless holds pick-up
  • Returns drop boxes

All other areas of the library will be closed to the public. Collection browsing, printing/photocopying, public computer reservations and WiFi/study seat reservations will not be available.

Please visit for more information about what’s available, what’s not, and how to prepare for a library visit.


Please check the city’s website for ongoing updates:



For more information please contact:  

Tony Iavarone
Director, Corporate Communications
The City of Waterloo