City of Waterloo offers interpretation services in over 240 languages

Posted On Monday November 13, 2023

On-demand interpretation services are now available throughout City of Waterloo facilities, in over 240 languages including American Sign Language (ASL), Quebec Sign Language, Cree and Ojibwe.

Through the use of a live video interpreter, residents will have the option to use their preferred language when engaging with the city. The live interpreter goes beyond a standard text translation tool by offering essential cultural and sociological context in a friendly and approachable way.

The interpreters are provided through Voyce Global and the tool is currently available at service points in Waterloo City Hall, Waterloo Memorial Recreation Complex, RIM Park, Albert McCormick Community Centre, Waterloo Service Centre, Moses Springer Community Centre and the Waterloo Museum.

“Waterloo is an inclusive city and this is one way we’re breaking down barriers to accessing city services,” says Paulina Rodriguez, City of Waterloo Anti-Racism and Social Justice Advocate. “It also sends the message that everyone is welcomed in City spaces and facilities, regardless of what their preferred language is.”

The City of Waterloo also offers other tools to reduce language barriers, including offering online translation of the City website and Engage platform.

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Media contact:
Shirley Luu
Communications Consultant
shirley.luu@waterloo.ca