Waterloo.ca recognized for website excellence

Posted On Tuesday October 06, 2020

The City of Waterloo has earned three awards for the 2018 website refresh of Waterloo.ca:

  • Hermes gold award for Overall Excellence in Government Website
  • Hermes gold award for Overall Excellence in Website Redesign
  • dotCOMM gold award in the Government category

The honours came from Hermes Creative Awards and dotCOMM organizations, which recognize outstanding contributions in electronic media and digital communication.

“The website is our virtual city hall, and we want everyone to feel welcome and comfortable using it,” said Mayor Dave Jaworsky. “If information and services are easy to find online, then city hall is accessible 24/7, which is especially important in these challenging times. Congratulations to the Corporate Communications team on these awards, and thank you for all your hard work.”

The project team used analytics and user feedback to create a simpler website, organized around ease of use instead of city department or function.

“Since the refresh we’ve seen positive trends that suggest a lot more people are using the website, and taking less time to complete common tasks,” said Brandon Currie, supervisor of the team that led the project. “At the same time, there’s still much to be done. This was an important starting point and it’s encouraging to see signs that we’re improving the experience for our users. To hear positive feedback and be recognized by outside organizations is rewarding and helps give us energy to keep going.”

For more information on the city website and its ongoing development, visit About Waterloo.ca.

The Hermes Creative Awards is administered by the Association of Marketing and Communication Professionals, established in 1995.

dotCOMM Awards is an international competition honoring excellence in web creativity and digital communication. The competition spotlights the role of creatives in the dynamic, constantly evolving web.

Media contact:
Brandon Currie
Supervisor, Community Connections