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Home Support Services

A man and woman in a forest

The City of Waterloo provides a number of home support services to assist frail, isolated or marginalized adults to live safely and remain active in the community. We do this in collaboration with many community service partners and volunteers. All services require registration, which can be arranged by calling 519-579-6930. Please note that, depending on the service, it may take anywhere from one week to several months to get started.


Community meals

Enjoy a delicious three-course meal from Mondays to Fridays at noon at the Adult Recreation Centre at 185 King St. S. Description of our lunch program is available in this brochure.

We make accommodations for special dietary needs. The cost is $8.00. Clients must be registered for the program, and book one business day in advance.

Grocery shopping

Getting your grocery shopping done can be a challenge. Our volunteers can assist you in the store or list shop on your behalf. The cost is $9 per shopping trip.

Home maintenance

Maintenance workers can assist with seasonal work, including lawn care, snow removal and minor repairs. The cost is $18.50 per hour, if the lawn care worker uses thier own equipment the rate will be $25.00 per hour.  Please note that we are currently at capacity for the 2018 lawn care season.


Dependable homemakers will help with your household tasks, including cleaning, laundry and meal preparation. You will have a standing appointment with the same homemaker, with appointments scheduled weekly, bi-weekly or every four weeks. A few hours of help can make a big difference. The cost is $17.50 per hour for a minimum of two hours and will be increasing to $20 per hour as of Jan. 1, 2019.

Telephone reassurance

When you live alone, loneliness and personal safety are issues. Our trained volunteers can call up to five days per week, Mondays to Fridays, to check in and give you and your family peace of mind. This service is free.


This service provides rides to medical appointments, social and recreational activities and grocery shopping. Book your trained volunteer driver at least two business days in advance. The cost is $4.50 for a one-way ride in Waterloo; rates outside of Waterloo vary depending on the location.

We are unable to accommodate wheelchairs. For accessible transportation, please contact Mobility Plus.

We are unable to accommodate rides to Day Programs.

More information

Descriptions of our home support services are available in this brochure.