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Sidewalk Clearing

Man shovelling snow

In the City of Waterloo, our sidewalk clearing by-law requires home and business owners to clear sidewalks within 24 hours after the end of a snowfall or ice storm. Not clearing your sidewalks can result in city crews clearing them at your expense.

City-maintained sidewalks

The city, however, does maintain over 95km of sidewalks and a number of trails that are not attached to a particular residence or business. Areas with acknowledged need for increased mobility are given priority following a snowfall or ice storm.

To report an uncleared municipal sidewalk or trail, please contact our service centre at 519-886-2310 (7:00am-4:30pm, Mon-Fri) or notify us on Twitter @citywaterloo.

A map showing city/privately cleared sidewalks can be viewed here, or downloaded

Snow clearing on trails

The city maintains over 60 km of parks and multi-use trails and segregated bike lanes. A number of these trails have been designated as part of a high priority transportation network, meaning the routes are significant in connecting people through the city and region. These priority trails (i.e., Iron Horse Trail, Spur Line and Laurel Trail, for example) are the most heavily used and connected to our uptown core and universities. During a snow event, staff concentrate on keeping pedestrians and cyclists alike moving. 

Plowing and salting begins on our uptown and commuter trails with a minimum of 5 cm of snow. Once staff have cleared this priority network of commuting routes, other city-cleared sidewalks, trail links and park pathways arer cleared. Sidewalk snow clearing is generally completed within 24 hours after the snow has stopped falling. 

Reporting unshovelled sidewalks

Contact municipal enforcement at snowandice@waterloo.ca or 519-747-6280 to report an unshovelled sidewalk. Residents and businesses have until 24 hours have passed from the end of the snowfall or ice storm to clear a sidewalk.

Sidewalk clearing assistance

If you cannot clear your sidewalks because of health or mobility restrictions, there are several local agencies that can help. Call ahead for details as there may be fees and eligibility requirements.