Water certificates

Water certificates provide information regarding outstanding balances on water accounts. They are often requested during the sale or purchase of a property.

Request a water certificate

Use one of three ways to request a water certificate:

  1. Use the mypermits portal to order a water certificate online.
    • You will require a water account number. Once your transaction is successfully completed, your certificate will be emailed to you in one business day.
  2. Download and fill out a water certificate request form (PDF). 
  3. Submit complete forms and payment:
    • in person at the revenue counter at city hall (cash, cheque payable to the City of Waterloo, debit)
    • by mail (cheque payable to the City of Waterloo) to:

Revenue Services
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A8 

Note that certificates do not include the account balance after a final meter read. Verbal water account confirmation of all certificates is provided for three months from the date of issue. After that time another certificate must be requested. If you have any questions contact us at 519-747-8718 or via email.