Water certificates

Water certificates provide information regarding outstanding balances on water accounts. They are often requested during the sale or purchase of a property.

Request a water certificate

  1. Download and fill out a water certificate request form (PDF). 
  2. Submit complete forms and payment:
  • in person at the revenue counter at city hall (cash, cheque payable to the City of Waterloo, debit)
  • by mail (cheque payable to the City of Waterloo) to:

Revenue Services
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A8 

Note that certificates do not include the account balance after a final meter read. Verbal water account confirmation of all certificates is provided for three months from the date of issue. After that time another certificate must be requested. To pre-pay for certificates, contact us at 519-747-8718 or revenue@waterloo.ca.

Service fees

The following fees apply to water services:

Change in occupancy (new account set up) $40.00
Water bill reprint (first reprint free per account for current year) $5.00
Consumption statement $34.75
Water certificate (mailed in 48 hours) $64.00
Water certificate (faxed in 24 hours) $84.25
Statement of account  $10.00
Refund processing (for payments to incorrect account) $25.00
Transfer processing (for payment transfer between accounts) $15.00