Water meters and rates

Find out how we read your meter and how to conserve water use. More info on rates for water, wastewater and stormwater services.

Meter readings

Most homes in Waterloo have an outside water-meter reading device called a remote. Our staff do not have to enter your home to get a reading. Older remote models can jam, so watch your bills and compare them periodically to the readings on your water meter.

If your consumption appears lower than normal, contact us at 519-886-2310. If the reading was incorrect, you will receive a supplementary bill to cover the difference. Early detection will help you avoid a large bill.

We do not go door to door selling any water-related services. If someone claims to be a city employee and you suspect they're not, call us at 519-886-2310.

Water conservation

We encourage you to protect and conserve your water supply. The average household in Waterloo uses 21 cubic metres of water/month. Check the Region of Waterloo's guide to conserving water to learn more about detecting leaks, reducing water use and when to water your lawn. 

Rates and service fees

Fees to be updated on February 1, 2020. List of updated fees coming soon.

Consumption rates per cubic metre

 

As of February 1, 2019

As of February 1, 2020

Water                      

$1.90

$1.97

Wastewater    

$2.45

$2.53

Monthly stormwater rates 

Residential 

As of February 1, 2019

As of February 1, 2020

Small                    

$7.94

$8.50

Medium

$11.92

$12.75

Large

$18.61

$18.61

Multi-residential

Small

$22.81 $24.41

Medium

$96.53 $103.29

Large

$514.36 $550.37

Institutional

Small

$36.98 $39.57

Medium

$99.93 $106.93

Large                         

$204.63 $218.95 

Commercial and industrial

   

Small 

$30.60  $32.74 

Medium

$142.89 $152.89 

Large

$460.46 $492.69 

Largest

$1166.31 $1247.95 

Monthly service fees

Residential single homes

As of February 1, 2019

As of February 1, 2020

15 millimetre water meter               

$3.20

$3.26

Residential small apartments

   

25 millimetre water meter

$6.45 $6.60

Small commercial and industrial

   

40 millimetre water meter

$11.80  $12.00

Large commercial and industrial

   

Fire protection charge

$22.65 $23.10

50 millimetre water meter

$14.80  $15.10

75 millimetre water meter

$30.90 $31.50

100 millimetre water meter

$45.25 $46.20

150 millimetre water meter

$77.00 $78.50

200 millimetre water meter

$116.00  $118.30

250 millimetre water meter

$154.50 $157.60

For a full list of utilities service fees, view the fees and charges bylaw.