Accessibility

The City of Waterloo Museum aims to provide experiences and services that are equitable, diverse, inclusive and barrier-free for residents and visitors to feel welcome. We recognize this is an ongoing process and are open to ideas to make exhibition and programming changes.

Territorial Acknowledgment

The City of Waterloo Museum is located on the traditional lands of the Haudenosaunee, Anishnaabe and Chonnonton People. For generations these individuals have gathered, cared for and lived on this piece of Turtle Island. In 1701, the Haudenosaunee and Anishinaabe people created the Dish with One Spoon treaty which bound them to share and protect the land. In 1784, the Haldimand Tract was land granted to the Haudenosaunee following their contributions to the British in the American Revolutionary War. This granted land included six miles on either side of the Grand River, a river which runs through Waterloo. We also acknowledge the enduring presence and deep traditional knowledge and philosophies of the Indigenous People with whom we share this land today. There is lots of work to be done in building this relationship and it is the work of every member of community.
A page for indigenous resources is available here:

Indigenous Resources

On This Page

1. Current exhibition accessibility
2. Assistive devices at the museum and mall
3. Request an alternate format
4. Report an accessibility issue
5. Apply for assistance and inclusion programs 
6. Accessible parking and map
7. Policies and reports

Current Exhibition Accessibility Features

Exhibit	Location	Accessible features
Waterloo from Above: 200 Years of Change	Conestoga Mall	Gallery layout includes:  Lowered height interactive items Navigation that is easy for mobility device users A rest area in the exhibition space Video components in the exhibition
Seeking Home: The Story of Black Settler Levi Carroll	Waterloo Park	Log house layout includes: A rest area in the exhibition space Video components with captioning iGuide virtual tour of exhibit space Large text exhibit book and magnifying readers

Please be advised that the log house in Waterloo Park features stairs at its entrance. Due to the historic structure of the log house, there is no ramp to the interior of the building. Alternative means of experiencing the exhibit are available, including an iGuide virtual tour and a printed interpretive book. Staff on site will be happy to help persons requiring alternative viewing formats or other assistance.

Request an Alternate Format

Personal tours are available upon request for those with audio, visual or other support requirements. To request this service, please email the museum at least 72 hours in advance of your visit.

If you have a general request for an accessible document or communication support, please contact Henny Bruce at 519-747-8780.

Report an Accessibility Issue

If you encounter an accessibility issue with a museum service or product, you can report it using an online form.  If your issue requires follow up, you will be contacted within 1 to 3 business days. Responses are sent to the City of Waterloo before being directed to the museum. All responses are received by the city staff as information.

Report an issue

Apply for Assistance and Inclusion Programs

The City of Waterloo offers a number of assistance and inclusion programs and accommodations to help everyone take part in recreation programs. Click the link above to learn more.

Accessible Parking and Map

Accessible parking is available outside the museum’s main entrance, between the Cineplex and the Hudson’s Bay. 

Policies and Reports

Our goal is to remove barriers and provide accessible goods, services and facilities for all of our residents. 

This work is guided by the Grand River Accessibility Advisory Committee, the Accessibility for Ontarians with Disabilities Act, and The City of Waterloo's own accessibility plan (PDF), annual status report (PDF) and accessibility policy (PDF).