Accessibility

The City of Waterloo Museum aims to provide experiences and services that are equitable, diverse, inclusive and barrier-free for residents and visitors to feel welcome. We recognize this is an ongoing process and are open to ideas to make exhibition and programming changes.

Territorial Acknowledgment

The City of Waterloo Museum is located on the traditional lands of the Haudenosaunee, Anishnaabe and Neutral People. For generations these individuals have gathered, cared for and lived on this piece of Turtle Island. In 1701, the Haudenosaunee and Anishinaabe people created the Dish with One Spoon treaty which bound them to share and protect the land. In 1784, the Haldimand Tract was land granted to the Haudenosaunee following their contributions to the British in the American Revolutionary War. This granted land included six miles on either side of the Grand River, a river which runs through Waterloo. We also acknowledge the enduring presence and deep traditional knowledge and philosophies of the Indigenous People with whom we share this land today. There is lots of work to be done in building this relationship and it is the work of every member of community.
A page for indigenous resources is available here:

Indigenous Resources

Current Exhibition Accessibility Features
Exhibit	Accessible features
Cipher l Decipher	Gallery layout includes: Lowered height interactive items Navigation that is easy for mobility device users Large size font on exhibition panels A rest area in the exhibition space Video components in the exhibition

Assistive Features At The Museum And Mall
Location	Accessible features and assistive devices
Museum	Free admission VOYCE remote interpretation services (available beginning November 13, 2023) Automated door openers for all entrances/exits to the museum Access to the museum is available via the ION or Grand River Transit busses. The museum is located in the mall at Conestoga Station. Click here for the GRT Easy Go Trip Planner Service animals welcome Encouraged quiet hours between 10am-12pm daily
Conestoga Mall	Motorized scooters are available for loan at the Conestoga Mall Guest Services counter in the central-court on a first come-first serve basis free of charge Wheelchairs and walkers are also available for loan at Guest Services free of charge The museum is located at the edge of the Conestoga Mall Food Court. Food and beverages can be purchased from nearby vendors. Universal washrooms are located in the Food Court Baby changing tables are available in the mall washrooms and emergency diaper kits are available for $1. Serene baby feeding areas are also available in the Food Court washrooms An adult change station is available in the washrooms of the North Wing of the mall between the stores Athena and Steel N Ink

Request an Alternate Format

Personal tours are available upon request for those with audio, visual or other support requirements. To request this service, please email the museum at least 72 hours in advance of your visit.

Email the City of Waterloo Museum

If you have a general request for an accessible document or communication support, please contact Henny Bruce at 519-747-8780 or (TTY) 1-866-786-3941.

Report an Accessibility Issue

If you encounter an accessibility issue with a museum service or product, you can report it using an online form. If your issue requires follow up, you will be contacted within 1 to 3 business days. Responses are sent to the City of Waterloo before being directed to the museum. All responses are received by the city staff as information.

Report an issue

Apply for Assistance and Inclusion Programs

The City of Waterloo offers a number of assistance and inclusion programs and accommodations to help everyone take part in recreation programs. Click the link above to learn more.

Accessible Parking and Map

Accessible parking is available outside the museum’s main entrance, between the Cineplex and the Hudson’s Bay.

Policies and Reports

Our goal is to remove barriers and provide accessible goods, services and facilities for all of our residents.

This work is guided by the Grand River Accessibility Advisory Committee, the Accessibility for Ontarians with Disabilities Act, and The City of Waterloo's own accessibility plan (PDF), annual status report (PDF) and accessibility policy (PDF).

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