Feedback and engagement

Report a service issue (coming soon)
  • Report a service disruption or issue
  • Covers common, short-term issues
  • Does not cover requests for new services
Engage Waterloo
  • Provide feedback on city projects
  • Subcribe to receive updates
  • Use one account for all local municipalities 
Formal complaints
  • Process for issue escalation and conflict resolution
  • Contact info for ombudsman's office
Freedom of information (FOI)
  • Process for FOI requests
  • Find application forms and fees
  • Apply in person at city hall
Insurance claims
  • How to file a claim for damages/injury
  • Download application form
  • Learm more about the claims process