Feedback and engagement

Report an issue online
  • Report common issues such as potholes or icy sidewalks
  • Online form with option to add images
Report an issue by phone
  • Best used for urgent issues such as illegal parking or noise complaints
  • Find customer service and city department phone numbers
Public engagement
  • Provide feedback on city projects
  • Subscribe to receive updates
  • Use one account for all local municipalities 
Formal complaints
  • Process for issue escalation and conflict resolution
  • Contact info for ombudsman's office
Freedom of information (FOI)
  • Process for FOI requests
  • Find application forms and fees
  • Apply in person at city hall
Insurance claims
  • How to file a claim for damages/injury
  • Download application form
  • Learn more about the claims process