Programs, classes and lessons


All city buildings are closed, and scheduled programs and bookings are cancelled until further notice.

Registration is suspended with the exception of summer camps starting the week of July 6.

- Visit our refunds page to learn more about getting your money back
Visit our COVID-19 webpage to find out how other city services have changed


On this page

  1. Registration dates
  2. Register online
  3. Register in person
  4. Registration policies

Registration dates

Registration is currently on hold, with the exception of summer camps from July 6 onward.

Register online

ActiveWaterloo is our website for program registration and payment. You have to create an account or sign in to register and pay.

A credit card is required. Visa and Mastercard debit cards are also accepted.

Register and pay online

Registering in person

You can also register in person at our recreation facilities. Cash, debit, credit and cheque are accepted at the following locations and times:

Registration policies


Withdrawals are based on programs:

  • single day program - 14 calendar days prior to the program date

  • camp programs - 14 calendar days prior to first program date

  • registered weekly program - prior to the third class

  • leagues teams - prior to communication of the game schedule

  • leagues free agents - prior to the first game

Withdrawals for medical reasons are subject to a 10% administrative fee and may require a medical note and approval by a program supervisor.

For more on withdrawals, view our program withdrawal policy (PDF).


Transfers between programs can be requested if:

  1. made before the third class of the original program
  2. space exists in an alternate program and both are within the same program session

Program transfers after the third class are subject to the program supervisor's discretion.


Refunds are pro-rated and subject to an administrative fee of 10%. Cheque refunds of $25 or less are only available as credit on an account.

Account credits

Account credit is prorated and not subject to an administrative fee. Credits can be used for any City of Waterloo facility rental, program registration, FitPass, or pay as you play fee. Credits are not transferable to another customer.