Accessibility at the Museum

We aim to provide experiences and services that are equitable, diverse, inclusive and barrier-free for residents and visitors to feel welcome. We recognize this is an ongoing process and are open to ideas to make exhibition and programming changes.

On this page

1. Territorial Acknowledgement
2. Assistive features at the Museum
3. Request an alternative format
4. Report an accessibility issue

Territorial Acknowledgment

The City of Waterloo Museum is located on the traditional lands of the Haudenosaunee, Anishnaabe and Chonnonton People. For generations these individuals have gathered, cared for and lived on this piece of Turtle Island. In 1701, the Haudenosaunee and Anishinaabe people created the Dish with One Spoon treaty which bound them to share and protect the land. In 1784, the Haldimand Tract was land granted to the Haudenosaunee following their contributions to the British in the American Revolutionary War. This granted land included six miles on either side of the Grand River, a river which runs through Waterloo. We also acknowledge the enduring presence and deep traditional knowledge and philosophies of the Indigenous People with whom we share this land today. There is lots of work to be done in building this relationship and it is the work of every member of community.

Learn more by visiting the Museum’s Indigenous resources.

Assistive features at the Museum

Request an alternative format

Personal tours are available upon request for those with audio, visual or other personal support requirements. To request this service, please email the City of Waterloo Museum at least 72 hours in advance of your visit.

If you have a general request for an accessible document or communication support, please contact Henny Bruce at 519-747-8780.

Report an accessibility issue

If you encounter an accessibility issue with a museum service or product, you can report it using our online form below. If your issue requires follow up, you will be contacted within 1 to 3 business days. Responses are sent to the City of Waterloo before being directed to the museum. All responses are received by the city staff as information.

Report an accessibility issue