You’ll need to create an account in our online services portal:
- enter the address into our online reporting system to notify a bylaw officer immediately
- the request is tracked and you can view its status
Sidewalk snow removal
You must shovel snow and ice from your sidewalks within 24 hours after a snowfall or ice build-up.
Learn how to report a sidewalk that hasn't been cleared.
On this page:
- Shovel sidewalks within 24 hours
- Report an uncleared sidewalk
- Apply for snow clearing help
- How the city clears sidewalks
Shovel sidewalks within 24 hours
Property owners must keep sidewalks beside their home or business clear of snow and ice within 24 hours after a snowfall or ice build-up.
It’s part of the Snow Removal Bylaw and helps everyone get around safely.
You may face a fine for not clearing your sidewalk:
- first offence – $100 fine plus cleanup costs
- repeat offences – $400 fine plus cleanup costs
The city clears sidewalks in public areas. Check our sidewalk map to confirm who clears your sidewalk.
Call Municipal Enforcement Services at 519-747-8785.
Apply for snow clearing help
If you’re a senior or person with a disability and can’t clear your sidewalk, you may qualify for free snow removal through our Assisted Snow Clearing Program.
Learn about eligibility and how to apply.
How the city clears sidewalks
The city clears sidewalks in busy public areas and other locations not connected to private property. Learn more about how we clear snow around the city.