City staff

We're a dedicated team who apply leadership, enthusiasm, skill and integrity in providing needed and valued services that help build the best quality of life possible for all of our citizens. Contact info is available in our corporate directory.

Community vision statement

In 2029, the City of Waterloo has enhanced its friendly feel, welcoming and accommodating a diversity of people. Waterloo is a caring community where people support each other; a green city with healthy green spaces, land, water and clean air; an economic leader with a strong diverse economy; a community of vibrant neighbourhoods; a learning community with strong ties to its schools, universities and college; an exciting city with abundant recreation, leisure, arts and cultural opportunities; and a city that is accessible to all. Waterloo is a better place to live, work and play than ever. 

Organizational values

Service excellence

Service excellence is about seeking opportunities for growth and development, searching for better ways to deliver service, encouraging and supporting others to do their best and focusing on the needs of the community.

Personal leadership

Personal leadership is about being accountable, treating others with respect and dignity, extending trust and being trustworthy, leading by example and being consistent while respecting differences.

Effective communication

Effective communication is about being open and honest, sharing complete information in a timely manner, seeking the facts, listening generously and respecting confidentiality.

Healthy workplace

Healthy workplace is about actively promoting safe work practices and a healthy work-life balance, nurturing health and wellness, being positive and having fun.

Staff structure

  • the chief administrative officer (CAO) oversees all departments and advises city council
  • each department is led by a commissioner, who oversees several divisions
  • commissioners and the CAO form the corporate management team

CAO's office

Tim Anderson is the city's CAO. He provides leadership to the organization and supports organizational effectiveness. Divisions in the CAO's office include:

  • Legal services
  • Economic development

Community services

Mark Dykstra is the commissioner of community services. Divisions in community services include:

  • Community programming and outreach services 
  • Environment and parks
  • Facility design and management services
  • Fire rescue services
  • Municipal enforcement services
  • Recreation services

Corporate services

The commissioner of corporate services and chief financial officer is Keshwer Patel. Divisions in corporate services include:

  • Communications
  • Finance
  • Human resources
  • Information management & technology services
  • Legislative services
  • Fleet & procurement

Integrated planning & public works (IPPW)

The commissioner of IPPW and deputy CAO is Cameron Rapp. Divisions in IPPW include:

  • Building standards
  • Engineering services
  • Planning
  • Transportation
  • Water utilities