Water billing and account changes

Learn how to open, close or make changes to a water account, and view different options for receiving and paying bills.

Account changes and fees

We're still improving water account services. Online forms will be available in early 2019.

Open a new account

 Property owners:
  1. Contact us by phone at 519-747-8718, by email at revenue@waterloo.ca, or visit during business hours at city hall
  2. Submit the following information:
  • Full name(s)
  • Service address
  • Legal possession date
  • Lawyer's name and contact number
  • Existing City of Waterloo water accounts (if you are moving to a another property within Waterloo)
  • Personal phone number and email
  • Mailing address if different from the service address
Tenants:
  1. Complete a billing designate application form (PDF). 
  2. If multiple tenants need to be listed on the account, complete the additional tenant form (PDF).
  3. At least two weeks before your lease starts, submit form(s) by email to revenue@waterloo.ca, by fax to 519-747-8760, or in person at city hall (during business hours).

Fees apply for new account setup. See below for details.

Change of address

If you need to change your billing address after account setup:

  1. Complete a change of address form (PDF).
  2. Submit by email to revenue@waterloo.ca, by fax to 519-747-8760, or in person at city hall (during business hours).

Closing an account

Property owners:
  1. Contact us (at least four business days before your closing date) by phone at 519-747-8718, by email at revenue@waterloo.ca, or visit during business hours at city hall
  2. Submit the following:
  • Account number
  • Legal closing date for existing property
  • A forwarding address
  • Personal phone number and email
Tenants:
  1. Contact us (at least four business days before your lease ends) by phone at 519-747-8718, by email at revenue@waterloo.ca, or visit during business hours at city hall
  2. Submit the following:
  • Date your lease expires
  • Mailing address where the final bill can be sent
  • Personal phone number and email

Property management companies

If you want a property management company to handle water billing on your behalf:

  1. Complete an authorization form (PDF).
  2. Submit by email to revenue@waterloo.ca or in person at city hall (during business hours).

Service fees

The following fees apply to water services:

Change in occupancy (new account set up) $40.00
Water bill reprint (first reprint free per account for current year) $5.00
Consumption statement $34.75
Water certificate (mailed in 48 hours) $64.00
Water certificate (faxed in 24 hours) $84.25
Statement of account  $10.00
Refund processing (for payments to incorrect account) $25.00
Transfer processing (for payment transfer between accounts) $15.00

Receiving your bill

Water bills are mailed to account owners by default. You can opt out of paper billing by signing up for Canada Post’s epost service. With this option, account owners receive email notifications and a PDF copy of their bill when it becomes available.

Sign up for online billing

Payment methods

Online or telephone banking

When paying online or by phone through your bank, we recommend paying at least three business days before the due date. Most banks can schedule payments ahead of time.

The payee name can vary depending on the bank. The most common are “Waterloo water” and “Waterloo city water.”

Use your 7-digit water account number as the account number. Do not leave any spaces or decimal points between the numbers. Contact your bank for assistance.

Pre-authorized payments

Using this plan we automatically withdraw the amount of your water bill from your bank account. You will still receive a bill with the due date and total amount to be withdrawn.

Download application form (PDF)

Submit completed forms and void cheque:

Revenue Services
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A8

To cancel a pre-authorized payment or change your banking information, download and submit a cancellation/change form (PDF).

Mail

Write your water account number on the back of a cheque (payable to the City of Waterloo), include the bottom portion of your invoice and send to:

Revenue Services
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A8

Include a self-addressed, stamped envelope if you would like a receipt. Do not send cash.

In person

During business hours: visit the revenue counter at city hall or front desk at the Waterloo Service Centre. Cash, cheque and debit are accepted. Please bring your entire bill with you.

After hours: drop off a payment in the secure deposit box at the William Street entrance of city hall. Only cheques payable to the City of Waterloo are accepted. Please do not use cash. Other tips if paying by this method:

  • Write your account number on the back of cheques

  • Include the payment stub from your bill

  • Include a self-addressed, stamped envelope if you would like a receipt