COVID-19 response

Recreation facilities are fully open as of March 1. Occupancy limits have been removed and vaccinations are not required to enter. Self-screening is required to enter. Physical distancing is encouraged.

Details and the latest updates are posted below.

On this page

  1. Service changes
  2. Proof of vaccination
  3. Public washrooms available to the public
  4. Community support
  5. Business support
  6. Arts and culture support

Last updated March 21 at 3:30 p.m.

Service changes

Recreation facilities and activities reopening gradually

Starting March 21:

  • recreation facilities are open to the public
  • self-screening is required for facility entry
  • physical distancing is encouraged
  • masks are not required by the public indoors but will continue to be worn by staff

City museum now open

The City of Waterloo Museum is now open. Follow their Facebook or Instagram pages for more information: @waterloomuseum

Funeral service capacity limits

Outdoor funeral services at our cemeteries do not have capacity requirements, though physical distancing is required. Thirty people are allowed indoors at the Parkview Cemetery Chapel. Attendees must wear masks and maintain 2 metre distancing.

Cremation service viewing is available upon request.  There will be a maximum of up to five people per viewing and the time is limited to 15 minutes.

Parkview offices are only taking appointments for those who require immediate service. Customers interested in future planning are being placed on a waitlist. 

City hall and the service centre open, appointments recommended

City hall and the service centre are open to the public. 

Appointments are encouraged for all in-person city services and required for Engineering Services.

Make an appointment 

Marriage ceremonies operating with a waitlist

You can get married at city hall (indoors and outdoors) with up to 9 people at the service (the couple plus 7 guests). Wedding services are by appointment only and there is a waitlist.

Proof of vaccination requirements

Proof of vaccination is no longer required to enter city facilities.

Visit the province's page for the latest updates.

Public washrooms available to the public

Check our public washrooms page for all locations available to the public.

Community support

For a list of local community supports, visit the Region of Waterloo's community support webpage. This includes food delivery, and public spaces open for warming or washroom use.

Waterloo at Home

City staff and community partners have come together to create Waterloo At Home - a curation of helpful tips and resources for residents to make the best of their time at home. 

Using Engage Waterloo as the platform, Waterloo At Home is a one-stop-shop for ideas, resources and stories aimed at keeping residents active, connected and creative at home. 

City of Waterloo neighbourhood newsletter

We're all neighbours. Now more than ever, sharing information and having points of connection is important.

We publish a biweekly email newsletter with information to help you stay informed and socially connected while physically distancing.

View current edition


Past editions

To contact the neighbourhoods team during this time, email

Business support

Our economic development office is working with regional partners to monitor and assess impacts on businesses in the City of Waterloo.

We have put together a series of resources to help during this time. For questions or additions/changes to the list, please contact or follow us on Twitter or LinkedIn.

The Waterloo Region Small Business Centre and Uptown Business Improvement Area also have helpful resources for local businesses.

To stay up to date on programs and business stories, sign up for the Smart Business Newsletter.


COVID-Relief business grants

Our economic development office is offering a Community Improvement Plan (CIP) to offer small to medium sized businesses a grant of up to $2,500 for large venues to help businesses recover and grow.

Apply for a grant

Local and regional grants and support

My Main Street programs

Digital Main Street (DMS) Programs

Business Health and Safety Resources

Government of Canada resources and programs

Helping businesses access credit and funds

Free mental health support for business owners and workers

Province of Ontario

Other organizations offering support

Arts and culture support

The city's arts and culture team has put together a series of resources to help during this time.

For further updates, follow us on FacebookTwitter and Instagram.

Advocacy groups with resources

Grants and financial support

Learning resources