City hall and service centre

Waterloo City Centre (city hall)

Waterloo City Centre (also known as city hall) is located at 100 Regina Street South. Service counters are open Monday to Friday from 8:30 a.m. to 4:30 p.m. The building often stays open later for public meetings.

Customer service can be reached during business hours at 519-886-1550.

Two hour parking is free in the City Centre Lot. Grand River Transit (GRT) bus stops are located 300m away at Waterloo Public Square, or 200m away at the intersection of King Street South and William Street. Check the GRT website for transit times and fees.

In-person services available

First floor

Revenue counter (cash, cheque and debit accepted):

  • pay or make changes to water and property tax accounts
  • pay any city invoice, charge or service, except for recreation programs
  • buy bus tickets or garbage tags

Municipal Enforcement counter (cash, cheque, debit and credit accepted):

  • pay for parking tickets or other infractions
  • apply and pay for dog, rental or business licenses
  • dispute a ticket or infraction
Second floor

Integrated Planning and Public Works (IPPW) counter (cash, cheque and debit accepted):

  • apply and pay for building permits
  • submit and pay for zone change and development applications
  • apply and pay for sign variances and site alterations
  • application questions about any of the above

Note that building inspections cannot be scheduled in person. Visit our building permit page for phone and online options.

Third floor

Legislative Services (payments accepted at revenue counter on first floor):

  • apply for a marriage license
  • obtain a burial permit
  • make a freedom of information request
  • file an appeal
  • commission an oath or sworn document

Mayor's office:

  • request a meeting or public appearance with elected officials
  • request a certificate for a birthday, anniversary or other milestone
  • get a city pin!

Council chambers

  • attend a council meeting or hearing

Waterloo Service Centre

The service centre is located at 265 Lexington Court. The service counter (inside the main entrance) is open Monday to Friday from 7:30 a.m. to 4:30 p.m.

Customer service can be reached during business hours at 519-886-2310. Urgent after hours issues can be directed to 519-579-9557.

Visitor parking is free. The closest Grand River Transit (GRT) bus stops are located 600 to 700m away on Lexington Road. Check the GRT website for transit times and fees.

In-person services available

Main service counter (cash, cheque and debit accepted):

  • pay a water or property tax bill
  • apply and pay for parking, park access, and road occupancy permits
  • buy a water meter
  • buy garbage tags
  • pay for a park memorial dedication