City hall and service centre

City hall is open on a limited basis. Read a full list of procedures on our COVID-19 page.

Waterloo City Centre (city hall)

Waterloo City Centre (also known as city hall) is located at 100 Regina Street South. Service counters are open Monday to Friday from 8:30 a.m. to 4:30 p.m. The building often stays open later for public meetings.

Customer service can be reached during business hours at 519-886-1550.

Two hour parking is free in the City Centre Lot. Grand River Transit (GRT) bus stops are located 300m away at Waterloo Public Square, or 200m away at the intersection of King Street South and William Street. Check the GRT website for transit times and fees.

Mailing address

100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON
N2J 4A8

Drop box location

If you need to drop something off in person, there is a secure drop box on the William Street side of the building.

Waterloo Service Centre

The service centre is located at 265 Lexington Court. The service counter (inside the main entrance) is open Monday to Friday from 7:30 a.m. to 4:30 p.m.

Customer service can be reached during business hours at 519-886-2310. Urgent after hours issues can be directed to 519-579-9557.

Visitor parking is free. The closest Grand River Transit (GRT) bus stops are located 600 to 700m away on Lexington Road. Check the GRT website for transit times and fees. 

In-person services available

Main service counter (cash, cheque and debit accepted):

  • pay a water or property tax bill
  • apply and pay for parking, park access, and road occupancy permits
  • buy a water meter
  • buy garbage tags
  • pay for a park memorial dedication