The City of Waterloo is committed to providing accessible formats and communication supports for persons with disabilities. If another format would work better for you, contact us using your preferred method.

Our Accessibility Policy is available online and if another format is preferred, please reach out to us at 1-866-786-3941 (for deaf).

Our facilities offer assistive devices at varying locations. See below list for offers and contact the facility for further information. 

Facility Assistive device
Adult Recreation Centre
  • automatic door opener
  • elevator
  • grab bars in washroom
  • wheelchair
Albert McCormick Community Centre
  • elevator
Waterloo City Hall
  • assisted hearing devices for use in council chambers
  • elevators
  • wheelchair
RIM Park Manulife Sportsplex
  • all washrooms are accessible
  • automatic doors
  • chair lift to access the stairs 
Waterloo Memorial Recreation Complex
  • ramp entry into the shallow pool
  • ramp entry into the whirl pool
  • 3 water wheelchairs for up to 113 kilograms (250 pounds); one is a commode-type
  • 2 adult adapted life jackets for those ages 12 and older to a maximum of 91 kilograms (200 pounds)
  • 2 wheelchair skates (stored at this location but available for use at any location)
  • 2 youth adapted life jackets for those ages 5 to 12
Wing 404 RCAFA Rotary Adult Centre
  • automatic door opener
  • grab bars in washrooms
  • wheelchair