Report an issue by phone
Find phone numbers to report issues or contact a service area. Non-urgent issues can also be reported using our online form.
On this page
- Report an issue by phone
- Call a customer service line
- Emergencies, power outages and animal control
- Full corporate directory
Report an issue by phone
| Issue |
Call |
| Illegal parking | 519-747-8785 |
| Noise complaints | 519-747-8785 |
| Water or sewer problems | 519-886-2310 |
| Downed trees | 519-886-2310 |
| Road, sidewalk and trail issues | 519-886-2310 |
| Other issues | 519-886-2310 |
Call a customer service line
These numbers have dedicated customer service staff during business hours. Check our corporate directory for a full listing of phone numbers.
| Service area |
Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Tax and water billing and accounts | 519-747-8718 |
| Planning and zoning | 519-747-8752 |
| Building services | 519-747-8712 |
| Bylaw and licensing | 519-747-8785 |
| Marriages, oaths and city clerk | 519-747-8777 |
| Mayor's office | 519-747-8700 |
| General inquiries | 519-886-1550 |
Emergencies, power outages and animal control
- Call 911 for all emergencies related to fire, police or paramedics
- Call Enova Power at 226-896-2200 to report a power outage
- Call the KW Humane Society at 519-745-5615 to report urgent animal issues
Full corporate directory
For a complete listing of phone numbers for elected officials, city departments and facilities, check our corporate directory.