Report a plowing issue
Road clearing can take up to 24 hours after snow or ice has stopped falling.
Please wait the full 24 hours before reporting an uncleared road. If snow starts again during the same storm, the clock resets.
On this page:
- How we clear snow
- How you can help
- Snow plowed onto your driveway
- Report property damage from a plow
- Report a plowing issue
How we clear snow
Crews start with main roads and bus routes, then clear residential streets. Snow removal may take longer during heavy or back-to-back snowfalls.
How you can help
Do your part to help plows clear streets safely and quickly.
Give plows space
- stay back when driving behind a plow
- keep cars off the street during and after a snowfall
Stay safe
- clear snow from fire hydrants on your property
- keep furnace intake and exhaust vents clear of snow
- keep children off snowbanks near the street
Place snow and waste properly
- pile snow from sidewalks on your property, not on the road
- place garbage and recycling at the end of your shovelled driveway, away from the road
Snow plowed onto your driveway
When plows clear the road, snow may be pushed across driveway ends. This pile is called a windrow.
It is the property owner’s responsibility to clear windrows, as city crews must focus on getting roads open for everyone.
Report property damage from a plow
If your property is damaged by a city plow, report it through our online form. We document all damage during the winter, and complete repairs in the spring.
Report a road issue
If more than 24 hours have passed since all the snow has stopped and your street has not been cleared, you can report a plowing issue using our online form.
Provide your address and a brief description of the problem.