Get rental housing support

Check if a rental is licensed, report an unlicensed rental or request an inspection if your unit does not meet minimum standards.

If you need to apply or renew a rental licence, go to the residential rental licences page.

On this page:

Check if a rental property is licensed

Under the Rental Housing Bylaw, most rental units in buildings up to 3 storeys need a licence. Larger apartment buildings do not.

You can confirm online if a rental property has a valid licence.

If you think someone is renting without a valid licence, you can:

Landlords must keep rental units safe and in good repair, including:

Check the rules:

If you think your unit is below minimum standards and the landlord is unwilling to fix the problem, you can request an inspection.

You do not need to notify your landlord. We will need access to the unit.

To request an inspection:

We respond within 2 business days. If your unit fails inspection, we can order the owner to make repairs. Owners can appeal within 14 days.

Download guides that explain local rental rules, tenant rights and good housing practices.

Being a good tenant (PDF) – Tips on paying rent, maintenance and communicating with your landlord
Being a good landlord (PDF) – Responsibilities, maintenance standards and how to support tenants
Student guide to housing in Waterloo (PDF) – Renting basics for students, city services and where to get help