Apply for a high water bill credit

You can apply for financial relief if you receive an unusually high water bill caused by a plumbing leak inside your home.

How it works

If approved, the water bill credit will:

• be available only once every 10 years per property
• be capped at $2,000
• cover 50% of water use above your 12-month average
• apply to one bill only

Read the High Water Bill Adjustment Policy (PDF).

Check if you qualify

You may qualify if you:

• live in a low-density residential home
• had a water leak inside the property
• used at least 3 times your 12-month average water consumption
• have no evidence of tampering with the city’s water meter

You do not qualify if:

• the property is industrial, commercial, institutional or multi-residential
• the property was vacant or unattended when the leak occurred
• high water use was from a pool, hot tub, rink, irrigation, or other legitimate purpose

Apply within 90 days

You must apply within 90 days of receiving the high water bill.

Apply for high water bill credit