Apply for a high water bill credit

You may be able to get help if your water bill is much higher than usual because of a plumbing leak inside your home.

On this page:

1. How the credit works
2. Check if you qualify
3. Apply within 90 days
4. Contact us

How the credit works

If approved:

• you can apply once every 10 years per property
• the credit is capped at $2,000
• the city covers 50% of the water use above your 12-month average
• the credit applies to the water bill only

Read the High Water Bill Adjustment Policy (PDF).

Check if you qualify

You may be able to apply if:

• you live in a low-density residential home
• you had a water leak inside your property
• your water use is at least 3 times your usual 12-month average
• there is no sign of tampering with the water meter

You do not qualify if:

• the property is industrial, commercial, institutional or multi-residential
• the property was vacant or unattended when the issue happened
• high water use was from a pool, hot tub, rink, irrigation or other planned use

Apply within 90 days

You must apply within 90 days of receiving the high water bill.

You will need:

• your water account number
• leak location and details
• the date on your bill
• meter reading at the time of the repair
• photos, if you have them

Apply for high water bill credit