Avoid high water bills

Reduce the chance of a high water bill by checking your home regularly for leaks.

Common causes of high water use

High bills are often caused by:

• toilets not working properly
• water softeners cycling too often
• leaking taps
• sump pump issues
• reverse osmosis units
• irrigation systems
• ruptured pipes inside your home

Check for leaks

To catch leaks early:

• read your water meter regularly – learn how to on our water meters page
• apply for the Region of Waterloo's free Water Efficient Technology (WET) program
• hire a plumber if you can’t find the problem

If you get a high bill

You are responsible for your water use, even if there is a leak. If you receive a high bill caused by a leak, we can work with you on a payment plan.

You may also qualify for help through our bill adjustment process.

Detecting leaks early with smart meters

Smart meters are being installed across Waterloo. These meters already help the city track unusual water use so we can notify you if there may be a problem.

Coming soon: you will also be able to log in to track your own water use, history and trends.