Pay your water bill

You can pay your water bill through most online or telephone banking services:

• pay your tax bill at least 3 business days before the due date
• payee name may be “Waterloo water” and “Waterloo city water”
• use your 7-digit water account number as the account number (no spaces or decimals)

During business hours – Monday to Friday, 8:30 a.m. to 4:30 p.m:

• pay at the revenue counter at City Hall
• pay at the front desk at the Waterloo Service Centre
• bring your full bill with you
• pay with cash, debit or cheque

Drop box at City Hall – William Street entrance:

• cheques only (no cash)
• write your water account number on the back of the cheque
• include the payment stub from your bill
• include a stamped, self-addressed envelope if you want a receipt

Send a cheque payable to City of Waterloo:

• write your water account number on the back of the cheque
• include the bottom portion of your invoice
• include a stamped, self-addressed envelope if you want a receipt
• do not send cash

Mail to:
Revenue Services
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A8

With this plan, the city automatically withdraws the full amount of your water bill from your bank account on the bill’s due date.

You will still receive a bill in the mail showing the due date and the amount that will be withdrawn.

Pre-authorized payments start with your next bill. You still need to pay your current bill using another method.

How to apply

1. Download and complete the pre-authorized tax payment form.
2. Attach a void cheque or bank form showing your account details.
3. Send the form and cheque/bank form:

• • by email to preauthorized@waterloo.ca
  • by fax to 519-747-8760
  • by mail to:
    Revenue Services, City of Waterloo
    100 Regina Street South
    PO Box 337, Station Waterloo
    Waterloo, ON N2J 4A8

Before you apply

• any outstanding balance must be paid in full before you can enroll
• changes or cancellations must be made in writing at least 30 days before the next payment date
• you must submit a separate application for each water-metered account
• if 2 bank payments are returned in the same year, your enrolment will be cancelled
• service charges and penalties apply for returned payments

Download application form

Cancel or change your plan

To cancel a pre-authorized payment or change your banking information, download and submit a cancellation/change form (PDF) at least 30 days before your next payment.