Freedom of information requests

Before filing a freedom of information (FOI) request, check these sources for the material you're looking for:

Freedom of information process

The first step to making a freedom of information request is to fill in a request form. Include details and be as specific as possible about the information you would like to obtain. Services in this area are legislated by the Municipal Freedom of Information and Protection of Privacy Act.

How to apply

  1. Download, print and fill out the request form (PDF).
  2. The application fee is $5. We accept debit, cash or cheque payable to the City of Waterloo.
  3. Submit applications in person at the legislative services counter on the third floor of city hall, or by mail to:

City of Waterloo, legislative services
100 Regina St. S.
PO Box 337, Station Waterloo
Waterloo, ON  N2J 4A8

Requests are usually processed within 30 days. We will contact you if clarification is necessary. If you need assistance filing an application, contact us at 519-747-8713 or TTY (for deaf) 1-866-786-3941.