City Hall
Waterloo City Hall (also called City Centre) is the main location for city services, customer service and council meetings.
Find City Hall at 100 Regina Street South.
Hours
Service counters are open Monday to Friday, 8:30 a.m. to 4:30 p.m.
The building often stays open later for public meetings.
Check our closures page for holiday hours.
Contact us
Call customer service at 519-886-1550, Monday to Friday, 8:30 a.m. to 4:30 p.m.
Mailing address
City of Waterloo
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo, ON N2J 4A
Parking and transit
Free 2-hour parking in the City Centre Lot.
GRT ION station is nearby at Waterloo Public Square (300 m away).
Check the GRT website for transit times and fares.
Drop box
A secure drop box is on the William Street side of the building. Use it to drop off forms or payments when service counters are closed.
Get translation and interpretation support
You can get live interpretation in over 240 languages through Voyce Global.
Learn how to use interpretation services.
Accessibility
City Hall has these features:
- elevators with smartphone controls
- wheelchair
- assisted hearing devices for council chambers
- universal washroom with ceiling track lift, adult change table and tactile wayfinding
- multi-level water fountain
- hearing loops in meet rooms
- sensory backpacks
Learn more about the city's accessibility services.
Use smartphone controlled elevators
City Hall elevators can be operated with a smartphone if you cannot use the buttons.
To use this feature:
- Download the Contactless Access app, available on Google Play and Apple App Store.
- Open the app and allow location permissions.
- When near the City Hall elevator, open the app and press "Search"
- Choose up or down arrow
- Once inside the elevator, use the app to select your floor.