Update your water account

Property owners

Contact us at least 4 business days before your closing date at 519-747-8718, by email at revenue@waterloo.ca, or in person at City Hall during business hours.

Provide:

• full name(s)
• service address
• legal possession date
• lawyer’s name and phone number
• any existing Waterloo water accounts (if moving within Waterloo)
• your phone number and email
• mailing address (if different from service address)

Tenants

Complete a tenant form (PDF).

Submit it at least 2 weeks before your lease starts by email to revenue@waterloo.ca, by fax to 519-747-8760, or in person at City Hall during business hours.

To change your mailing address:

• complete a change of address form (PDF)
• submit by email to revenue@waterloo.ca, fax to 519-747-8760, or in person at City Hall during business hours

We send final water bills by mail and require a mailing address.

Contact us at least 4 business days before your closing or lease end date by email at revenue@waterloo.ca, or in person at City Hall during business hours.

We send final water bills by mail and require a mailing address.

Property owners should provide:

• current Waterloo water account number
• legal closing date
• mailing address for your final bill
• phone number and email

Tenants should provide:

• current Waterloo water account number
• lease end date
• mailing address for your final bill
• phone number and email