Property owners
Open, close or change account details, such as billing information.
Tenants
Close or change account details.
Update your water account
Open, close or change your water account when you move, change tenants or need to change billing details. Property owners and tenants have different options.
We need at least 4 business days notice for changes.
On this page:
Open, close, or change account billing information
You'll need this information to complete the online form:
- water online account codes
- property street address in Waterloo
- new mailing address
- name(s) of the property owner(s)
- phone number and email that we can use to reach you
If a company or corporation owns the property, also include:
- a copy of your Articles of Incorporation or Property Management Agreement
If you're not the property owner, also include:
- a letter of authorization from the owner
Contact us at least 4 business days before your closing or lease end date by email at revenue@waterloo.ca, or in person at City Hall during business hours.
We send final water bills by mail and require a mailing address.
Property owners should provide:
- current Waterloo water account number
- legal closing date
- mailing address for your final bill
- phone number and email
Tenants should provide:
- current Waterloo water account number
- lease end date
- mailing address for your final bill
- phone number and email
Property owners
Contact us at least 4 business days before your closing date at 519-747-8718, by email at revenue@waterloo.ca, or in person at City Hall during business hours.
Provide:
- full name(s)
- service address
- legal possession date
- lawyer’s name and phone number
- any existing Waterloo water accounts (if moving within Waterloo)
- your phone number and email
- mailing address (if different from service address)
Tenants
Complete a tenant form (PDF).
Submit it at least 2 weeks before your lease starts by email to revenue@waterloo.ca, by fax to 519-747-8760, or in person at City Hall during business hours.
To change your mailing address:
- complete a change of address form (PDF)
- submit by email to revenue@waterloo.ca, fax to 519-747-8760, or in person at City Hall during business hours
We send final water bills by mail and require a mailing address.
Contact us at least 4 business days before your closing or lease end date by email at revenue@waterloo.ca, or in person at City Hall during business hours.
We send final water bills by mail and require a mailing address.
Property owners should provide:
- current Waterloo water account number
- legal closing date
- mailing address for your final bill
- phone number and email
Tenants should provide:
- current Waterloo water account number
- lease end date
- mailing address for your final bill
- phone number and email
Authorize a property management company
If you want a property management company to manage your water account:
- complete an authorization form (PDF)
- submit it by email to revenue@waterloo.ca or in person at City Hall
Fees
Fees are charged for account requests. Staff will confirm how to pay when you contact us.
| Water account requests | Fee |
|---|---|
| New account setup (when occupants change) | $43.00 |
| Water bill reprint (first reprint in current year is free) | $5.00 |
| Consumption statement | $38.00 |
| Water certificate | $89.00 |
| Statement of account | $10.00 |
| Refund fee (for payments sent to the wrong account) | $28.00 |
| Transfer fee (to move a payment between accounts) | $15.00 |
Read the Water Collection Policy (PDF).
Contact us
Contact us with questions about your account:
- call – 519-747-8718
- email – revenue@waterloo.ca
- visit – revenue services counter at City Hall
- hours – Monday to Friday, 8:30 a.m. to 4:30 p.m.