Water utilities

Billing and accounts

Pay your water bill

Pay your water bill online, through your bank, in person or by mail.

Update your water account

Open, close or change your account when you move or change tenants.

Check your water use

Check your water use in our online portal by signing into your account.

Check water, stormwater and wastewater rates

Find current rates, monthly fees and stormwater credits for homes and businesses.

Enova power

Visit the Enova website to manage your electricity account. Check power outages.

Enbridge

Visit the Enbridge website to manage your natural gas account.

Water quality

Learn how the city maintains a safe drinking water system and what to do about water issues.

Find your water shut-off valve

Book a free shut-off valve inspection before starting any driveway or landscaping work.

Call before you dig: utility locate rules

Contact Ontario One Call before you dig to find underground utilities.

Water meters

Learn about your water meter, from checking for leaks to remote readings.

Manage drainage and stormwater

Prevent flooding, manage drainage and protect local waterways.

Watermains and valves

Find your water shut-off valve, report a watermain break or check the flushing schedule.

Sewers and wastewater

Report a sewer blockage, apply for a rebate or learn how we manage wastewater.

Prevent backflow

Learn how to prevent backflow and protect drinking water. Find approved contractors.

Check water service updates

Check for current water service alerts in your area or subscribe to get future updates.

Municipal system alterations

Learn when you need system alteration approval and what to include in your application.

Get bulk, non-potable water

Get non-potable water for landscaping or construction at the city’s 24-hour fill station.

Backyard pools and hot tubs

Find fencing and draining rules. Apply for a permit or book an inspection.

Prepare your home for winter

Keep your home safe this winter. Prevent frozen pipes and protect your plumbing.