Water shut-off valve

Find your water shut-off valve before you start any work near your driveway or front yard.

Request a locate or repair, or schedule to turn your water on or off.

On this page:

What is a shut-off valve

Your shut-off valve connects your home to the city’s water system and lets crews turn off your water.

The city owns the valve and repairs it if it shifts or is damaged.

Keep the valve visible and easy to access so crews can turn off water quickly and avoid costly driveway repairs.

Most valves are:

If the valve isn't visible, crews may need to dig to locate it.

We repair the area we dig up, but we do not replace or match the full driveway surface.

If you cannot find your valve, request a locate.

Use the online form Monday to Friday, 7 a.m. to 3:30 p.m. for a valve locate or to report damage.

Call 519-886-2310 after 3:30 p.m. on weekdays, weekends and holidays.

Call us anytime for urgent issues – city crews respond 24/7.

Schedule in advance to have your water turned on or off at your property.

Call 519-886-2310 for same-day or urgent requests.

At least 2 weeks before you start construction or landscaping:

Request a free water shut-off valve inspection online
Get a free utility locate from Ontario One Call – call 1-800-400-2255 or visit ontarioonecall.ca
Wait for the paint, flags or stakes that show where underground utilities are
Check your email for your locate map — it’s valid for 30 days
Check if your project needs a building permit

Watch this short video to learn more: Shut off valves in driveways.

If you have questions about the water shut-off valve: