Administrative Monetary Penalty

The administrative monetary system is our new adjudication process for parking tickets. You have the right to dispute your penalty notice within 30 days through a screening review.


On this page

  1. Understanding the administrative monetary penalty system
  2. Benefits of the administrative monetary penalty system
  3. What you need to know when you are issued a penalty notice
  4. Preparing for your screening review
  5. Preparing for your hearing review

Understanding the administrative monetary penalty system

The AMPS allows municipalities to provide an open, transparent and objective appeal process for parking infractions.

Starting Monday June 3, 2019 the AMPS program will apply to parking tickets, now called penalty notices. All parking tickets issued before June 3, 2019 will continue under the existing court system and will not be part of the AMPS process.

For parking tickets issued before June 3, 2019 please refer to your ticket for information on how to pay or respond.

For penalty notices issued on or after June 3, 2019, please refer to your penalty notice for information how to pay or respond.

For more information view the administrative monetary penalty system bylaw (PDF) and related documents.

Benefits of the administrative monetary penalty system

Under the current system parking tickets are disputed in the Ontario Court of Justice. A municipality has limited opportunity to present a flexible alternative to settle these disputes.

AMPS moves parking disputes out of the court system and gives municipalities the discretion to resolve penalty notices at a screening review. A person who disagrees with the decision of the screening officer can request a hearing before a hearing officer. 

The new system will be more efficient, user friendly and less intimidating. AMPS will maintain the fundamental principles of justice and due process. Under this new process, wait times to resolve disputes will be approximately two to three months.

What you need to know when you are issued a penalty notice

You have two options when you are issued a penalty notice. You can:

  1. Pay the ticket, visit our parking page to pay online.
  2. Request a screening review to dispute the notice, you have 30 days to do this from when the notice was issued. 

If you are disputing more than five penalty notices at one time, you are required to schedule an appointment. You can do this by phoning 519-747-8785 or emailing amps@waterloo.ca 

If you have not requested a screening review within 30 days of your penalty notice and have not paid the penalty notice, a vehicle ownership search fee may be added to the penalty.

After 60 days if you fail to pay your notice or book a screening review a late fee will be added and the matter may be sent to the Ministry of Transportation for plate denial. You may request an extension of time if 30 days have passed and extenuating circumstances exist. You must see a screening review officer in person for this, but it cannot exceed the 60 day period.

Preparing for your screening review

Screening reviews take place during normal business hours without an appointment. They are located on the first floor in the Municipal Enforcement Services of Waterloo City Centre, 100 Regina St. S. 

Please note that language interpreters are not provided by the city and you are responsible for providing your own if the English language is not your first language.

If you are attending the screening review and are not the registered owner you must complete the authorization to act as an agent form, signed by the registered owner.

If you live 75 km outside of Waterloo, a telephone screening may be scheduled by phoning 519-745-8785 or by emailing amps@waterloo.ca.

Accessible formats and communication supports such as sign language interpreters are available upon request. Please contact the city at amps@waterloo.ca if you require an accessible accommodation to attend your screening.

Screening reviews

Screening reviews are conducted by a screening officer, Monday through Friday, 9:00 a.m. to 4:00 p.m. (excluding holidays). If you choose to dispute your penalty notice you must visit a screening officer within 30 days of the effective date of the notice.

Please bring copies of any documents that may assist as evidence. This includes:

  • photographs
  • condominium letter/lease
  • accessible parking permit

If you are in financial hardship and require time to pay, please bring financial documents to support this claim. Please see section 1.2 of the Undue Hardship in Relation to the Administration of AMPS for more information.

Screening review procedure

The screening officer will review and consider any documents you submit before making a decision. During the screening review, the officer may:

  1. Cancel the penalty notice, including any administrative fees
  2. Confirm the penalty notice, including any administrative fees
  3. Reduce the amount owed, including any administrative fees
  4. Extend time for payment of the penalty notice, including any administrative fees

Screening decision and payment

The screening decision will be provided for you at the end of the review or by mail. If you fail to pay the amount set out in the screening decision within 15 days of the due date, additional administrative fees may be added. 

If you are not satisfied with the screening review decision you can request a hearing review at the conclusion of the screening review.

Submit a hearing request form

Preparing for your hearing review

You must submit a hearing review request form within 30 days of receiving the screening decision. Once you have completed the form the city will confirm the date and time of your hearing review through mail.

You may request an extension of time if 30 days have passed and extenuating circumstances exist. This process is outlined in the hearing request form.

If you are attending the hearing review and are not the registered owner you must complete the authorization to act as an agent form, signed by the registered owner.

Please bring at least three printed copies of any documents you intend to use as evidence related to the penalty notice. For example:

  • photographs
  • condominium letter/lease
  • accessible parking permit
  • a witness

If you wish to receive the city's documents related to your penalty notice which may include officer's notes or photos, please complete a request for disclosure form at least 10 days prior to your scheduled hearing review date.

If you are in financial hardship and require time to pay, please bring financial documents to support this claim. These documents may be kept by the hearing officer and will form part of the penalty notice record. Please see section 1.2 of the Undue Hardship in Relation to the Administration of AMPS for more information.

The city is not required to have parking officers present at the hearing review and may rely on certified evidence as set out in the parking administrative penalty bylaw.

Hearing review appointments are audio recorded for recorded keeping purposes.

Accessible formats and communication supports such as sign language interpreters are available upon request. Please contact the city at amps@waterloo.ca as soon as your hearing notice is scheduled if you require an accessible accommodation to attend your hearing. 

Hearing review procedure

Hearing reviews take place in the Erb Room, located on the third floor of Waterloo City Centre, 100 Regina St. S. Additional hearing dates may be available at Kitchener City Hall, 200 King St. W., depending on hearing schedule times. 

Please note that language interpreters are not provided by the city and you are responsible for providing your own if the English language is not your first language.

If you fail to appear on the date and time of your hearing review you will be charged an administration fee of $50.00.

Please arrive five to 10 minutes before your scheduled hearing times and wait outside the room until your matter is called. Please be prepared for the hearing review process, including wait times, to take up to two hours.

The hearing will be held before a hearing officer. The city will be asked to present its case first, after which you can present any evidence. Witnesses will be required to give evidence under oath or to affirm their evidence. 

Rescheduling or cancelling a hearing review

You can request to reschedule a hearing by providing written notice in person or via email no later than three business days in advance of the hearing. Please send emails to amps@waterloo.ca or provide notice in person to:

Municipal Enforcement Services
First floor, Waterloo City Hall
100 Regina St. S.
Waterloo, Ontario

Except in extenuating circumstance, a hearing review will not be rescheduled more than once. 

If you change your mind and decide to pay the penalty notice any time prior to the hearing, as a courtesy please email amps@waterloo.ca so that your hearing can be cancelled. Please include your penalty notice number, name and address. 

Hearing decision and payment

The hearing officer is not bound by the decision of the screening officer. The decision of the hearing officer is final. 

If you fail to pay the amount set out in the hearing decision within 15 days of the due date, additional administrative fees may be added.