Pay or dispute a ticket

The City of Waterloo does not send notices about outstanding fines or tickets by text message. If you have questions about tickets or fines call 519-747-8785.

If you get a ticket in the City of Waterloo, you can make a payment or request a screening review to dispute it. This includes:

  • parking tickets
  • bylaw tickets such as noise, licensing, lot maintenance, etc.

On this page

  1. Pay a ticket
  2. Dispute a ticket
  3. Request an extension
  4. Contact us

Pay a ticket

We DO NOT accept Visa Debit or Debit Mastercard for online payments. 

Follow the instructions below to learn how to pay your parking ticket based on your preferred method of payment.  Unpaid tickets will incur late fees and be forwarded to the province for collection.

If you can't find your ticket or have other questions, contact 519-747-8785 during business hours or municipalenforcement@waterloo.ca

Pay online

To pay online you must:

  • wait 15 days following the date of issue
  • have either a Visa card, a MasterCard, or an American Express card

We DO NOT accept Visa Debit or Debit Mastercard for online payments

Pay ticket online

Pay in person

To pay in-person you must:

  • visit the municipal enforcement counter at City Hall 
  • have either a Debit card, a Debit Visa card, a Debit MasterCard, a Visa card, a MasterCard, cash, a cheque, or a money order

 We DO NOT accept American Express cards for in person payments.

Pay by drop box, or by mail

To pay by drop box or by mail you must:

  • drop off a a cheque or money order (payable to the City of Waterloo) at the after hours box located outside the William Street entrance to city hall
  • mail a cheque or money order (payable to the City of Waterloo) to:

Municipal Enforcement Services
City of Waterloo
100 Regina St. S.
PO Box 337, Station Waterloo
Waterloo, ON
N2J 4A8

Dispute a ticket

Request a screening review

You have 30 days to dispute your ticket through a screening review. Remember:

  • do not pay the ticket if you're requesting a review
  • no late fees will be added while you wait
  • wait times can be up to 16 weeks

You will receive the decision in-person, by email or mail.

Request a screening review

Request a hearing review

If you disagree with the screening review decision, you can request a hearing review. You must make this request within 30 days of your screening review decision, and:

  • hearings can be virtual or in-person, and are usually held monthly
  • hearing officers are independent, third-party arbitrators
  • if you miss your hearing, you will be charged a fee

Hearing review decisions are final.

Request related documents

If you want access to city documents related to your ticket, complete a request for disclosure form at least 10 days before your hearing review date. 

Request an extension

Contact us to request an extension if you cannot pay or dispute your ticket within 30 days. We will only grant an extension if there are extenuating circumstances.

Contact us

Contact us at 519-747-8785 or amps@waterloo.ca if you have any questions or need:

  • accessibility accommodations, like a sign language interpreter
  • translation support
  • help filling out request forms or don't have reliable access to a computer or the internet
  • financial support