After a fire

You are not alone after you experience a fire. Waterloo Fire Rescue is here to guide you through the recovery.

Experiencing a fire and recovering from it is not an easy process, but know you are not alone and there is a community here to support you. 

Waterloo Fire Rescue provides material to help with your next steps and explain questions you may have. If you misplaced the documents given to you in person, download this booklet (PDF). 

If you require any resources beyond Waterloo Fire Rescue, the below list of numbers can help. 

Important local phone numbers 

Emergency 911
Waterloo Fire Rescue - main number 519-884-2121
Waterloo Fire Rescue - public education officer 519-884-2121 x 23309
Waterloo Regional Police Services 519-570-9777
Ontario Provincial Police 519-654-0150
Regional of Waterloo Ambulance Services (EMS) 519-650-8295
Medical
Region of Waterloo Public Health 519-575-4400
Telehealth Ontario 1-866-797-0000
Grand River Hospital - emergency department 519-742-3611
Mental health services

Canadian Mental Health Association - crisis line

1-844-437-3247

Canadian Mental Health Association - local line

519-763-4014

Mosaic Counselling and Family Services

519-743-6333

Family of Children's Services of Waterloo Region

519-576-0540

K-W Multicultural Centre

519-745-2531

KidsLINK

519-749-2932

Lutherwood / KidsLINK Mobile Crisis Team for Children / Youth

519-749-2932

Pets

Emergency Veterinary Clinic of Waterloo Region 519-650-1617
K-W Humane Society 519-745-5615
Local community support
Red Cross 519-650-9603
United Way 519-888-6100
Victim Services of Waterloo Region - 24/7 support 519-585-2363
Food Bank of Waterloo Region 519-743-5576
Government
City of Waterloo 519-886-2310
Bylaw and Property Standards 519-747-8785
Building Standards 519-747-8712
Utilities

Waterloo North Hydro

519-886-5090

Union Gas

 1-888-774-3111

City of Waterloo - Water Utilitiess

519-886-2310

Regional Engineering - Water Works

519-575-4400

Electrical Standards Authority

1-877-372-7233

Technical Standards and Safety Authority

1-877-372-7233

Restoration companies

First On-site Restoration - Kitchener office

1-800-693-7767

First Response Restorations

519-885-3334 or 1-888-647-3334
Higgins Proteam Restorations 519-896-6700 or 1-877-880-3434
Relectronic-Remech Inc. 519-884-8665 or 1-800-465-9473
Universal Disaster Clean-up Canada, Waterloo office 519-884-4331
Winmar 519-895-0000
Schools
Waterloo Region Catholic School Board 519-578-3660
Waterloo Region District School Board 519-570-0003
Conestoga College 519-748-5220
University of Waterloo 519-888-4567
Wilfrid Laurier University 519-884-1970