Programs, classes and lessons

Starting December 26:

- all in-person recreation programs and rentals are cancelled
- all recreation facilities are closed

This closure is for a minimum of 28 days. Virtual programming is still running. 

Registration remains open for in-person swim programs starting on February 22. 

Visit our COVID-19 webpage for refunds and other closure details.

On this page

  1. Registration dates
  2. Find a program
  3. Register online
  4. Register in person
  5. Registration policies

Registration dates

Registration is open only for in-person swim programs starting on February 22 and later.

Find a program

There are two ways to find available programs:

Register online

ActiveWaterloo is our website for program registration and payment. You have to create an account or sign in to register and pay.

A credit card is required. Visa and Mastercard debit cards are also accepted.

Register and pay online

Registering in person

Registering in person is available by appointment only. Contact the facility for details.

Registration policies

Withdrawals

Withdrawals are based on programs:

  • single day program - 14 calendar days prior to the program date

  • camp programs - 14 calendar days prior to first program date

  • registered weekly program - prior to the third class

  • leagues teams - prior to communication of the game schedule

  • leagues free agents - prior to the first game

Withdrawals for medical reasons are subject to a 10% administrative fee and may require a medical note and approval by a program supervisor.

For more on withdrawals, view our program withdrawal policy (PDF).

Transfers

Transfers between programs can be requested if:

  1. made before the third class of the original program
  2. space exists in an alternate program and both are within the same program session

Program transfers after the third class are subject to the program supervisor's discretion.

Refunds

Refunds are pro-rated and subject to an administrative fee of 10%. Cheque refunds of $25 or less are only available as credit on an account.

Account credits

Account credit is prorated and subject to an administrative fee of 10%. Credits can be used for any City of Waterloo facility rental, program registration, FitPass, or pay as you play fee. Credits are not transferable to another customer.