Programs, classes and lessons
Starting December 26:
- all in-person recreation programs and rentals are cancelled
- all recreation facilities are closed
This closure is for a minimum of 28 days. Virtual programming is still running.
Registration remains open for in-person swim programs starting on February 22.
Visit our COVID-19 webpage for refunds and other closure details.
On this page
Registration dates
Registration is open only for in-person swim programs starting on February 22 and later.
Find a program
There are two ways to find available programs:
- visit ActiveWaterloo to view current availability and register online
- read our Program and Activities Guide to view seasonal options
Register online
ActiveWaterloo is our website for program registration and payment. You have to create an account or sign in to register and pay.
A credit card is required. Visa and Mastercard debit cards are also accepted.
Registering in person
Registering in person is available by appointment only. Contact the facility for details.
Registration policies
Withdrawals |
Withdrawals are based on programs:
Withdrawals for medical reasons are subject to a 10% administrative fee and may require a medical note and approval by a program supervisor. For more on withdrawals, view our program withdrawal policy (PDF). |
Transfers |
Transfers between programs can be requested if:
Program transfers after the third class are subject to the program supervisor's discretion. |
Refunds |
Refunds are pro-rated and subject to an administrative fee of 10%. Cheque refunds of $25 or less are only available as credit on an account. |
Account credits |
Account credit is prorated and subject to an administrative fee of 10%. Credits can be used for any City of Waterloo facility rental, program registration, FitPass, or pay as you play fee. Credits are not transferable to another customer. |