Tax billing and account changes

In response to US tariffs, the City has launched a Tariff Response Tax Deferral Program, allowing commercial/industrial property owners to apply for a 60-day extension on 2025 property tax payments.Find out when taxes are due and how to view and pay your bill. You can also send us a request to change the details of your tax account. 

Getting your bills online makes payment easy, convenient and lets you see all your previous bills.

Sign up or sign in for online tax account


On this page

  1. Sign up for online service
  2. Get your bill
  3. Pay your bill
  4. Tax due dates
  5. 2025 Tariff Response Tax Deferral Program
  6. Billing types
  7. Tax account changes and fees
  8. Contact us

Sign up for online service

The City of Waterloo has an online service to:

  • view water and tax bills
  • pay water and tax bills
  • get bill notifications

Customers must opt-in to use the service. Paper bills will be sent by default.

To add multiple water and tax accounts to your profile:

  1. Sign up using a single account and email
  2. Once logged into the service, select 'Add Account' in top menu to add more accounts

If you already use our pre-authorized payment option it will continue as usual. 

Sign up for online service


Get your bill

Tax bills are issued based on the billing type. New accounts get paper bills in the mail by default.

Paper bills are automatically stopped when you sign up for our online billing service.

You can also use the service to get email notifications and reminders about your bills.

Sign up for online service


Pay your bill

You can pay your bill online in 2 ways:

1. Use our online service

You can pay through our online service using:

  • bank account details (no fee)
  • debit card (0.75% fee)
  • credit card (1.75% fee)

You can pay each time a bill is issued, or set up automatic payments.

If you already use our pre-authorized billing service it will continue as usual. 

Pay using our online service

2. Use online or telephone banking

Tax bills can be paid through most online or telephone banking services.

The payee name can vary. The most common are “City of Waterloo Taxes” and “Waterloo Ontario Taxes."

Other tips include:

  • use your 15-digit tax roll number as the account number
  • do not leave any spaces or decimal points between the numbers - such as 012345678910000
  • pay at least 3 business days in advance of the due date

Other ways to pay


Due dates

If you don’t submit taxes through a mortgage company, pay your own tax bill by the following due dates. 

Payment type Property Type First installment Second installment
2025 interim Residential/multi-residential/commercial/industrial March 3, 2025 May 1, 2025
2025 final Residential July 2, 2025 Sept 2, 2025
2025 final Multi-residential/commercial/industrial  Sept 2, 2025 Oct 2, 2025

If you pay through your mortgage and receive a tax bill, please forward it to your mortgage company.


2025 Tariff Response Tax Deferral Program

The deadline to apply for a tax deferral is August 15, 2025

Given the recent economic uncertainty caused by the US tariff implementation, the City of Waterloo will allow non-residential, industrial/commercial property owners to extend their final 2025 tax due dates up to 60 days.

This program is only available to businesses that have experienced significant financial hardship as a result of the US tariffs. Please review the eligibility requirements before applying.

Extension deadlines:
Payment type Property Type

First installment

Second installment
2025 Final due date Commercial/industrial Sept 2, 2025 Oct 2, 2025
2025 Final due date with deferral Commercial/industrial Oct 31, 2025 Nov 30, 2025
Please note: Failure to make payment by the due date indicated will result in removal from the deferral plan with penalty and interest applied based on the original due date.

 Apply for a tax deferral


Billing types


Tax account changes and fees

If a property owner moves, sells a property, or dies, account changes may be necessary.


Contact us

For questions about your account, call us Monday to Friday, 8:30 a.m. to 4:30 p.m. at 519-747-8718 or email us at revenue@waterloo.ca.

Last updated on June 30, 2025

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